Refund Policy

All Accurate Tender subscription packages (Starter, Growth, Professional, Enterprise) are activated immediately upon successful payment confirmation from our payment gateway. Your bid credits and platform access are granted at that moment.

Because service delivery begins at activation — your tender matching engine is personalised, operators are made available to your filings, and the dashboard is live — there is no standard cooling-off or trial period after a plan activates.

Once our operator team has submitted a tender filing on your behalf — i.e., the tender status has progressed to "Filing In Progress", "Submitted", or any later stage — the associated plan fee is fully earned and non-refundable. This applies regardless of:

• The outcome of the tender (won, lost, disqualified).
• Whether the procuring authority rejects the bid for reasons within or outside our control.
• Whether additional tenders remain available to file under your remaining bid credits.
• The value of the tender filed relative to your subscription price.

Filing constitutes full consumption of the service for that bid and no credit or refund is available in respect of it.

If you have not had any tender filed on your behalf, you may request a pro-rata refund of unused bid credits within 7 days of your plan purchase date, subject to the following conditions:

• Zero tenders must have been filed (status "Filing In Progress" or later) on your account since activation.
• The refund request must be submitted within 7 calendar days of the original payment date shown on your invoice.
• The refundable amount is calculated as:
  Refund = (Unused Bids ÷ Total Bids) × Base Plan PriceGST paid is non-refundable as it is remitted to the government.
• Platform access fees (e.g., dashboard, alerts, vault storage already consumed) are non-refundable. A minimum platform usage deduction of ₹499 + GST applies to all pro-rata refund requests.
• Enterprise plan ("unlimited bids") refund requests are evaluated on a case-by-case basis at our sole discretion, subject to zero filings and a 7-day window.

You may cancel your subscription at any time from your dashboard under Billing > Manage Plan. Cancellation means:

• Your plan will not auto-renew at the end of the current validity period.
• You retain full access to the platform, your bid credits, and all in-progress filings until the plan expiry date shown in your dashboard.
• Cancellation alone does not trigger a refund. To request a refund of unused bid credits, see Section 3 for eligibility conditions.
• After plan expiry following cancellation, you will retain read-only access to your dashboard history and documents for 90 days.

If you upgrade to a higher plan mid-cycle, the remaining value of your current plan (calculated on a per-day, per-bid basis) is credited towards the new plan. Upgrade credits are non-refundable as cash but are fully applied to your new plan balance immediately.

If your bank or payment gateway debits an amount and the transaction is marked "Failed" in our system (no plan activation), the amount is automatically refunded by the gateway within 5–7 business days. Contact your bank if the amount has not reversed after 7 business days.

In the rare event of a duplicate charge (two successful transactions for the same plan in the same session), contact us within 48 hours at billing@accuratetender.com with both invoice numbers. We will issue a full refund for the duplicate charge within 5 business days.

Approved refunds are processed to the original payment instrument (credit/debit card, UPI, or net banking) via PayU within 5–7 business days of approval, subject to the following:

• Bank processing times may add 1–2 business days beyond our disbursement. We will send an email confirmation with the refund reference ID once initiated.
• Refunds are issued exclusively to the original payment method. We do not issue cash, cheque, or bank transfer refunds to a different account.

If we are unable to deliver the Service due to a system failure, platform shutdown, or a deficiency entirely on our end (not attributable to third-party government portals), we will offer a choice of:

• A full refund of the unused portion of your plan for the affected period; or
• An equivalent extension of your plan validity.

Service disruptions caused by government portal downtime, DSC infrastructure failures, GeM/CPPP outages, or force majeure events do not qualify for refunds as these are outside our control.

To initiate a refund request:

• Log in to your dashboard and open a support ticket with the subject line "Refund Request — [Invoice Number]".
• Alternatively, email billing@accuratetender.com with your registered email address, invoice number, and reason.
• Our billing team will review your request against the eligibility criteria above and respond within 3 business days.
• Approved refunds are initiated within 2 business days of our approval confirmation.